Help Center
Frequently Asked Questions about tk999p
From opening an account to bKash payments, cricket betting, claiming bonuses and safe gaming — find answers to all your questions here.
tk999p is a trusted online gaming platform in Bangladesh. Whether you are a new player or an experienced one, it is natural to have questions about creating an account, depositing money, claiming bonuses, playing games or resolving any issue. On this page we have answered the most frequently asked questions in plain English. If you cannot find your question, contact our 24/7 live chat support.
Account & Registration
Account and Registration
To open an account at tk999p, you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Please note that this platform is for users aged 21 and above only. Each person may only open one account.
First, make sure your mobile number or email and password are correct. Check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option on the tk999p Login page. If the problem persists, contact our 24/7 live chat support.
Yes, verifying your tk999p account is required for security. You must confirm your identity by submitting a copy of your national ID card or passport. Once verification is complete, all features including withdrawals will be activated. This keeps your account protected from unauthorized access.
Absolutely. The tk999p website is fully mobile-friendly. You can easily log in, play games, deposit money and make withdrawals from any Android or iOS smartphone browser. There is no need to download a separate app.
Deposits & Withdrawals
Deposits and Withdrawals
Money deposited via bKash is usually credited to your tk999p account instantly. Occasionally it may take a few minutes due to network issues. If the money has not arrived, contact live chat with your payment reference number. The minimum deposit amount is ৳200.
Yes, Nagad is a supported payment method at tk999p. Deposits via Nagad are processed quickly, just like bKash. You can also use Rocket and Upay. The minimum deposit amount is ৳200 for all methods.
Withdrawal requests at tk999p are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Before withdrawing, make sure your account verification is complete. You can withdraw via bKash, Nagad, Rocket or Upay.
tk999p itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check the terms and conditions of the relevant service for details.
If your withdrawal has not been processed within 2 hours, first check your account status. A withdrawal may be held if your account is not verified or if wagering requirements on a bonus have not been met. If the problem continues, contact tk999p's 24/7 live chat and our team will assist you promptly.
Games & Gameplay
Games and How to Play
To bet on BPL or any cricket match, go to the cricket section first. Select your preferred match and choose the bet type (match winner, toss, top batsman, etc.). Enter your bet amount and confirm. After the result is announced, winnings will be automatically credited to your account.
Yes. tk999p Casino offers live dealer games from top providers including Evolution Gaming and Ezugi — live roulette, live blackjack, live baccarat and much more. You get the experience of playing in real time with a real dealer.
RTP (Return to Player) is a theoretical percentage indicating the amount returned to players over a long period of play. It is an average figure — the outcome of each game session depends on a Random Number Generator (RNG), so every spin or hand is independent and fair. tk999p ensures fair play across all games.
Slot game outcomes are entirely RNG-based, so no specific strategy guarantees a win. However, setting a budget before playing, choosing games based on an understanding of volatility, and learning about bonus features (free spins, multipliers) can be helpful. Try various PG Soft and JILI games in the slots section.
Yes. At tk999p you can bet on ODI and Test matches in addition to T20. Betting markets are available for ICC tournaments, IPL, BPL and Bangladesh national team matches — all major events. Both pre-match and live betting options are available.
Bonuses & Promotions
Bonuses and Promotions
tk999p offers new members a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus — a total balance of ৳2,500. To receive the bonus, your first deposit after creating an account must meet the specified minimum amount.
The wagering requirement for the tk999p welcome bonus is 15x. This means you need to wager the bonus amount 15 times before you can withdraw. Example: if you receive a ৳1,500 bonus, you must place a total of ৳1,500 × 15 = ৳22,500 in bets. Slot bets generally count in full; live casino bets may count partially.
tk999p's VIP program has four tiers — Bronze, Silver, Gold and Platinum. You can move up to higher tiers through regular play. Cashback rates are up to 0.3% per week at Bronze, 0.6% at Silver, 0.9% at Gold and 1.2% at Platinum. Higher tiers come with additional benefits including a personal account manager.
Yes, VIP cashback is added to your account on a weekly basis. Cashback is calculated based on your net losses for the given week. You can view your VIP tier and cashback details in the VIP section of your tk999p account.
Yes, tk999p runs special promotions and offers for Eid, Pohela Boishakh, BPL season and other special occasions. These offers are available for a limited time, so check the promotions page regularly or ask via live chat.
Safety & Responsible Gaming
Security and Responsible Gaming
Yes, tk999p uses SSL encryption technology to keep all data secure. Your personal information and payment data are transferred through encrypted channels. We never share your password or PIN with any third party. Read our privacy policy for more details.
tk999p is for users aged 21 and above only. Age is verified during registration and proof of identity must be submitted to activate an account. Keeping minors away from gaming is our primary responsibility.
tk999p believes in responsible gaming. Our platform offers deposit limit settings, self-exclusion (taking a temporary or permanent break from your account) and an account cooling-off period. Visit the responsible gaming page for more details.
To activate self-exclusion, go to the "Responsible Gaming" section in your account settings or make a request directly through 24/7 live chat support. You can keep your account closed for a set period (1 week, 1 month or permanently).
Gambling is for entertainment — not a source of income. If you or someone you know is experiencing mental or financial difficulties due to gambling, seek help immediately. You can get support in Bengali via tk999p's live chat, and our responsible gaming page has information on professional assistance.
Yes. All games at tk999p are run by a Certified Random Number Generator (RNG), which ensures every outcome is completely random and fair. World-class game providers such as Pragmatic Play, PG Soft, JILI and Spribe conduct regular audits themselves. Fair play is guaranteed on our platform.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always here for you. Get instant help with any issue or question.
Email: [email protected]